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Get your hands on all the Scoopmate products -
automatic litter boxes, accessories, and more!

Frequently Asked Questions

What type of litter should I use with the automatic litter box?


Our automatic litter boxes are compatible with most clumping cat litters. We recommend using our specially formulated cat litter for optimal performance, though you can always check the product manual for specific litter recommendations.

How many liners are included in each pack of your cat litter liners?


Each pack of our cat litter liners contains 15 premium-quality liners, designed to offer ease of use and ensure a clean litter box experience for your feline friend.

Why choose our automatic litter box over traditional boxes?


Besides offering a hands-free cleaning experience, our products minimize odor, save on litter consumption, and provide a consistently clean area for your cat. This ensures the health and happiness of your feline friend.

How often do I need to empty the waste compartment?


Depending on the number of cats and the model of the automatic litter box, the waste compartment typically needs to be emptied every 7-10 days. However, frequent checks are advised to ensure optimal functioning.

Do you offer other cat-related products?


Absolutely! Besides our state-of-the-art automatic litter boxes, we provide a range of cat-related products, including litter liners as well as other relevant options…all designed to ensure your cat's well-being.

What if my cat doesn’t take to the automatic litter box immediately?


Some cats might need a transitional phase. We recommend placing the automatic litter box next to their old one and gradually phasing out the older box. Over time, most cats adjust to the new setup.

How do I maintain and clean the automatic litter box?


Maintenance is a breeze! Empty the waste compartment regularly, and every few weeks, do a thorough cleaning by wiping down all parts with a damp cloth. For specific cleaning tips, refer to the product's user manual.

How quick is your shipping process for the automatic litter boxes and cat-related products?


We pride ourselves on our efficient shipping process. Once your order is confirmed, it typically gets dispatched within 24 hours. Depending on your location, most of our customers receive their purchases within 3-5 business days. We also offer expedited shipping options for those who need their products even sooner.

Get Real-Time Insights with The Scoopmate App

From scheduling cleanings to tracking litter levels, our user-friendly app lets you stay in control of your cat's litter box routine, ensuring an affordable and stress-free experience for both you and your furry companion.

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