Frequently Asked Questions
Can multiple cats use the Scoopmate litter box?+
Absolutely! The Scoopmate self-cleaning litter box is designed to be used by upto 3 cats. In fact, most of our customers have more than 1 cat at home.
What are the dimensions of the Litter Box?+
The Scoopmate litter box is 50.5 cm (20 inches) tall, 48 cm (19 inches) wide, and 52 cm (20.5 inches) deep. We recommend it for cats weighing up to 8kgs.
Will my cat be scared to use a self-cleaning litter box?+
Most cats acclimate to the Scoopmate self-cleaning litter box very easily. The trick is to ease your cat into the transition. We recommend placing the Scoopmate near the old litter box without removing the old litter box yet. Take a cup of litter from the old litter box and add it to the clean litter in the Scoopmate to provide a familiar scent. If you have an increasingly skittish or skeptical kitty, leave the Scoopmate turned off until you know it’s been used.
Is the litter box suitable for kittens?+
Yes, the litter box is suitable for kittens as well as senior cats. We recommend the Scoopmate self-cleaning litter box for kittens over the age of 12 weeks.
What kind of litter should I use with the Scoopmate?+
The Scoopmate self-cleaning litterbox is compatible with most clumping and non-clumping litters available in the market today as long as they are small-particle. Wood Pellets, Tofu Pellets etc., with larger particle size will not allow the device to sift efficiently and are not recommended for use with this device.
Can I customize the cleaning schedule of the litter box?+
Absolutely. The app allows you to customize your schedule, delay time for clumping, etc.
Does Scoopmate come with a warranty?+
Yes, the Scoopmate comes with a 30-Day risk-free trial and a 1 year warranty covering any manufacturing defects.
Is the litter box easy to clean and maintain?+
The Scoopmate self-cleaning litter box is one of the easiest to clean and maintain. The movable drum that contains the litter and waste can be removed and easily washed, giving your cat a clean space at all times.
How often does the litter box need to be emptied?+
The frequency of emptying the litter box depends on the number of cats using it and their waste habits. As a general guideline, it is recommended to empty the waste compartment at least once every few days for optimal hygiene.
What is the Scoopmate™ 1-Year Warranty?+
The Scoopmate™ 1-Year Warranty covers any manufacturing defects the product may have. Should you unfortunately witness any such defects in the product, please reach out to our customer service team with your purchase information and we will resolve the matter. The warranty may grant you a replacement or repair at no extra cost.
Can I use the app with both iOS and Android?+
Yes, the app is available on both Android and iOS.
Can I connect the app to multiple litter boxes?+
Yes, the app connects to multiple ScoopMate litter boxes.
How does the 30-day trial work?+
With the 30-day risk-free in home trial, you get to use the Scoopmate and make sure your cats (and you) like it. If you feel like this product isn't for your household, you can return the product for a refund. When returning the product, we ask that you clean the product and ship it back to us in the original packaging along with all components. A full refund will be issued as long as the product is not damaged or abused and all original packaging and components are returned.
When will my Scoopmate litter box ship?+
We're currently shipping orders out within 2 business days of receiving the orders. However, this may change depending on the demand.
Self-Cleaning Cat Litter Box (Wi-Fi + App Control)
The purr-fect blend of affordability and functionality, ensuring that your kitty's litter box experience remains top-notch while taking the chore out of litter box duty!