Legal

Review Scoopmate’s privacy policy, terms &
conditions, and more.

Privacy Policy

At Scoopmate, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website or use our products and services.

  1. Information We Collect:
  • Personal Information: When you make a purchase or register an account, we may collect your name, email address, shipping address, and payment information.
  • Device Information: We may collect information about the device you use to access our website or use our products, including IP address, browser type, and operating system.
  • Usage Information: We gather data about your interactions with our website, such as pages visited, links clicked, and features used, to enhance your browsing experience and improve our services.
  • Cookies: We use cookies and similar tracking technologies to collect information about your preferences and optimize your experience on our website.
  1. Use of Information:
  • To provide and improve our products and services, process transactions, and fulfill orders.
  • To communicate with you about your purchases, account information, and provide customer support.
  • To personalize your experience, deliver relevant content, and offer tailored promotions.
  • To analyze trends, track website usage, and gather statistical information to enhance our products and services.
  1. Information Sharing:
  • We may share your information with trusted third-party service providers who assist us in delivering our products and services.
  • We may disclose your information to comply with legal obligations or respond to lawful requests and protect our rights, safety, and property.
  • We will never sell, rent, or trade your personal information to third parties for marketing purposes.
  1. Data Security:
  • We employ industry-standard security measures to protect your personal information from unauthorized access, loss, or alteration.
  • However, no method of data transmission or storage can guarantee absolute security. We cannot be held responsible for any unauthorized access or breach that is beyond our reasonable control.
  1. Your Choices:
  • You have the right to update, correct, or delete your personal information by contacting our customer service.
  • You can opt-out of receiving promotional emails or marketing communications by following the unsubscribe instructions provided in the email.
  1. Children's Privacy:
  • Our products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
  1. Changes to Privacy Policy:
  • We may update our Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective upon posting.

By using our website or engaging with our products and services, you consent to the collection and use of your information as outlined in this Privacy Policy.

If you have any questions or concerns about our Privacy Policy, please contact us at meow@scoopmate.ca.

Terms of Service

Welcome to Scoopmate! These Terms of Service outline the rules and regulations that govern your use of our website and the services provided by Scoopmate. By accessing or using our website and services, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our website and services.

  1. Use of Our Services:
  • You must be at least 18 years old or the legal age of majority in your jurisdiction to use our services.
  • You agree to use our services solely for lawful purposes and in compliance with applicable laws and regulations.
  • You are responsible for maintaining the confidentiality of your account information and ensuring the security of your login credentials.
  1. Intellectual Property:
  • All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Scoopmate and protected by intellectual property laws.
  • You may not use, copy, reproduce, modify, distribute, or transmit any part of our content without prior written consent from Scoopmate.
  1. Product Information and Pricing:
  • We strive to provide accurate and up-to-date information about our products and services. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions, pricing, or other information on our website.
  • We reserve the right to modify product prices, descriptions, and availability at any time without prior notice.
  1. User-Generated Content:
  • You may have the opportunity to submit user-generated content, such as reviews or comments, on our website or through our services.
  • By submitting user-generated content, you grant Scoopmate a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, publish, and display your content for promotional and marketing purposes.
  1. Third-Party Links and Services:
  • Our website may contain links to third-party websites or services that are not owned or controlled by Scoopmate.
  • We are not responsible for the content, privacy practices, or terms of use of any third-party websites or services. Your interactions with third-party websites are at your own risk.
  1. Limitation of Liability:
  • To the extent permitted by law, Scoopmate and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or services.
  • We do not guarantee the uninterrupted or error-free operation of our website or services and reserve the right to suspend or terminate them at any time without prior notice.
  1. Governing Law and Jurisdiction:
  • These Terms of Service shall be governed by and construed in accordance with the laws of British Columbia, Canada.
  • Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in British Columbia.

These Terms of Service constitute the entire agreement between you and Scoopmate regarding your use of our website and services. If any provision of these terms is deemed invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

If you have any questions or concerns about these terms, please contact us at meow@scoopmate.ca.

Shipping Policy

Thank you for choosing Scoopmate! To provide you with a seamless shopping experience, we have outlined our Shipping Policy below. If you have any further questions or need clarification, please let us know.

  1. Where do you ship to?
  • We currently ship within the United States and Canada. Please note that shipping restrictions may apply to certain locations.
  1. What are the shipping methods available?
  • We offer standard shipping for all orders. Expedited shipping options may be available at an additional cost, depending on your location.
  1. How long does it take to process and ship an order?
  • We strive to process and ship orders within 1-2 business days of receiving payment. However, please note that processing times may be longer during peak seasons or promotional periods.
  1. How long does shipping take?
  • Standard shipping typically takes 3-7 business days within the United States and Canada, depending on your location. Please note that these are estimated delivery times and actual delivery may vary.
  1. What are the shipping costs?
  • Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. The shipping cost will be displayed at checkout before you complete your purchase.
  1. Do you offer free shipping?
  • Yes, we offer free standard shipping on orders that meet our specified minimum purchase requirement. Please check our website or promotional materials for details on eligibility.
  1. Can I track my order?
  • Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment online.
  1. What if my package is lost or damaged during transit?
  • We take utmost care in packaging and shipping your order. However, if your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory solution.
  1. Do you ship internationally?
  • Currently, we only ship within the United States and Canada. We do not offer international shipping at this time.
  1. Can I change my shipping address after placing an order?
  • If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that address changes may delay the delivery of your order.

Please note that our Shipping Policy may be subject to change. Any updates or modifications will be communicated on our website.

If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer service team at meow@scoopmate.ca.

Refund policy

Try the Scoopmate for 30 days with our risk free In-Home Trial

We want you and your feline friend to be completely satisfied with your Scoopmate litter box. That's why we offer a 30-day in-home trial period. If, within this timeframe, you find that the product does not meet your expectations, you can return it with no questions asked.

Return Criteria:

  • The return must be initiated within the 30-day trial period.
  • The product should be undamaged and in its original packaging, including all accessories.
  • In case of missing accessories, a portion of the refund will be deducted (assessed on a case-by-case basis).
  • Proof of a valid purchase receipt is required for all returns.

Return Process: To initiate a return, please contact our customer service team at meow@scoopmate.ca. They will guide you through the return process. Please note that we do not issue pre-paid shipping labels, and the cost of returning the products is borne by the customer. 

Restocking Fee: Please note that a restocking fee of $50 may be applied to cover handling and processing costs for returned items.

Refund Policy: Upon receiving the returned product and confirming that it meets the specified conditions, we will issue a full refund to the original payment method.

Exceptions: We are unable to accept returns for damaged products. Please ensure the product is returned in its original condition to qualify for a refund. Please note that we also do not take returns for some products like the Litter Mat and the Garbage roll sold as an accessory to the litter box, even if it is part of a bundle/package due to hygiene reasons. 

We appreciate your understanding of our return policy and look forward to providing you with a satisfactory solution. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team.