Shipping policy

Shipping Policy

Thank you for choosing Scoopmate! To provide you with a seamless shopping experience, we have outlined our Shipping Policy below. If you have any further questions or need clarification, please let us know.

  1. Where do you ship to?
  • We currently ship within the United States and Canada. Please note that shipping restrictions may apply to certain locations.
  1. What are the shipping methods available?
  • We offer standard shipping for all orders. Expedited shipping options may be available at an additional cost, depending on your location.
  1. How long does it take to process and ship an order?
  • We strive to process and ship orders within 1-2 business days of receiving payment. However, please note that processing times may be longer during peak seasons or promotional periods.
  1. How long does shipping take?
  • Standard shipping typically takes 3-7 business days within the United States and Canada, depending on your location. Please note that these are estimated delivery times and actual delivery may vary.
  1. What are the shipping costs?
  • Shipping costs are calculated based on the weight and dimensions of the package, as well as the destination. The shipping cost will be displayed at checkout before you complete your purchase.
  1. Do you offer free shipping?
  • Yes, we offer free standard shipping on orders that meet our specified minimum purchase requirement. Please check our website or promotional materials for details on eligibility.
  1. Can I track my order?
  • Yes, once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to track the progress of your shipment online.
  1. What if my package is lost or damaged during transit?
  • We take utmost care in packaging and shipping your order. However, if your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory solution.
  1. Do you ship internationally?
  • Currently, we only ship within the United States and Canada. We do not offer international shipping at this time.
  1. Can I change my shipping address after placing an order?
  • If you need to change your shipping address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that address changes may delay the delivery of your order.

Please note that our Shipping Policy may be subject to change. Any updates or modifications will be communicated on our website.

If you have any further questions or need assistance with your order, please don't hesitate to reach out to our customer service team at